Shipping policy
Shipping Policy
Last Updated: May 22, 2026
Welcome to Cozy Core. We are committed to making your shopping experience smooth, cozy, and reliable from checkout to delivery. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1 to 5 business days after payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, promotional sales, or holiday seasons, processing times may take slightly longer.
Shipping Timeframes
As we work with trusted suppliers such as Perfect Dealz, shipping times may vary depending on product availability and your delivery location.
Estimated delivery times:
South Africa: 5 to 15 business days
International Orders: 10 to 25 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS, where available.
Please allow a few days for tracking information to update after your order has been dispatched.
Delays
While we aim to deliver all orders on time, delays may occasionally occur due to:
High order volumes
Courier delays
Customs clearance
Weather conditions
Public holidays
Incorrect shipping information provided by customers
Cozy Core is not responsible for delays caused by couriers, customs, or external factors beyond our control.
Incorrect Address Information
Customers are responsible for ensuring that all shipping information is correct before completing their purchase.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to make changes.
Lost or Stolen Packages
Cozy Core is not responsible for lost or stolen packages confirmed as delivered by the courier.
If you believe your package has been lost, please contact the courier service first. You may also contact us and we will do our best to assist you.
Damaged Orders
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Customers must provide:
Clear photos of the damaged item
Photos of the packaging
Order number
Without photo evidence, refunds or replacements may not be approved.
Separate Shipments
Some orders may arrive in separate packages if products are shipped from different warehouses or suppliers.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: [cozycore318@gmail.com]
Store Name: Cozy Core