Refund policy

At Cozy Core, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns & Refunds

We only offer refunds or replacements for products that arrive damaged, defective, or incorrect.

To qualify for a refund or replacement, customers must:

Provide clear photos/videos showing the issue with the product

Include their order number in the request

If no proof of damage or issue is provided, a full refund will not be issued.

Product Dissatisfaction

If you simply do not like the product or changed your mind after delivery, we do not offer full refunds.

However, as a gesture of goodwill, we may offer:

A 50% discount code for your next purchase

Non-Refundable Situations

Refunds will not be provided for:

Incorrect sizing chosen by the customer

Change of mind

Products used improperly

Requests made after the return period

Processing Time

Once your request is reviewed and approved, refunds or store credits may take 5-10 business days to process.

For any refund or return inquiries, please contact us through our store contact page

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